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Troubleshooting Information

This page contains technical information that might be useful when you’re trying to solve a problem. If you are looking for answers to common questions about Firefox, check out our support website.

Application Basics

Name Firefox
Version 60.0.1
Build ID 20180525140700
Update History
User Agent Mozilla/5.0 (X11; Fedora; Linux x86_64; rv:60.0) Gecko/20100101 Firefox/60.0
OS Linux 4.16.12-300.fc28.x86_64
Profile Directory /home/merlin/.mozilla/firefox/ehl6fvrx.default
Enabled Plugins about:plugins
Build Configuration about:buildconfig
Memory Use about:memory
Performance about:performance
Registered Service Workers about:serviceworkers
Multiprocess Windows 1/1 (Enabled by default)
Web Content Processes 4/4
Stylo content = true (enabled by default), chrome = true (enabled by default)
Enterprise Policies Inactive
Google Key Found
Mozilla Location Service Key Found
Safe Mode false
Profiles about:profiles

Crash Reports for the Last 3 Days

Report ID Submitted

Firefox Features

Name Version ID
Activity Stream2018.04.20.1103-b3b95672activity-stream@mozilla.org
Firefox Screenshots30.1.0screenshots@mozilla.org
Follow-on Search Telemetry0.9.6followonsearch@mozilla.com
Form Autofill1.0formautofill@mozilla.org
Photon onboarding1.0onboarding@mozilla.org
Pocket1.0.5firefox@getpocket.com
Web Compat1.1webcompat@mozilla.org

Extensions

Name Version Enabled ID
Adblock Plus3.1false{d10d0bf8-f5b5-c8b4-a8b2-2b9879e08c5d}
Kee2.3.19.1falsekeefox@chris.tomlinson
KeePassHttp-Connector1.0.11falsekeepasshttp-connector@addons.brandt.tech

Graphics

Features
CompositingBasic
Asynchronous Pan/Zoomwheel input enabled; scrollbar drag enabled; autoscroll enabled
WebGL 1 Driver WSI Info-
WebGL 1 Driver RendererWebGL creation failed: * Refused to create native OpenGL context because of blacklist entry: * Exhausted GL driver options.
WebGL 1 Driver Version-
WebGL 1 Driver Extensions-
WebGL 1 Extensions-
WebGL 2 Driver WSI Info-
WebGL 2 Driver RendererWebGL creation failed: * Refused to create WebGL2 context because of blacklist entry:
WebGL 2 Driver Version-
WebGL 2 Driver Extensions-
WebGL 2 Extensions-
Diagnostics
AzureCanvasAccelerated0
AzureCanvasBackendskia
AzureContentBackendskia
AzureFallbackCanvasBackendnone
CairoUseXRender0
Decision Log
HW_COMPOSITING
blocked by default: Acceleration blocked by platform
OPENGL_COMPOSITING
unavailable by default: Hardware compositing is disabled
WEBRENDER
opt-in by default: WebRender is an opt-in feature
unavailable by runtime: Build doesn't include WebRender
OMTP
disabled by default: Disabled by default

Media

Audio Backendremote
Max Channels2
Preferred Channel Layoutstereo
Preferred Sample Rate48000
Output Devices
Name Group Vendor State Preferred Format Channels Rate Latency
Built-in Audio Analog Stereo/devices/pci0000:00/0000:00:1b.0/sound/card0Intel CorporationEnabledAlldefault: S16LE, support: S16LE S16BE F32LE F32BE2default: 48000, support: 1 - 3840000 - 0
Input Devices
Name Group Vendor State Preferred Format Channels Rate Latency
Monitor of Built-in Audio Analog Stereo/devices/pci0000:00/0000:00:1b.0/sound/card0Intel CorporationEnabledNonedefault: S16LE, support: S16LE S16BE F32LE F32BE2default: 48000, support: 1 - 3840000 - 0
Built-in Audio Analog Stereo/devices/pci0000:00/0000:00:1b.0/sound/card0Intel CorporationEnabledAlldefault: S16LE, support: S16LE S16BE F32LE F32BE2default: 44100, support: 1 - 3840000 - 0

Important Modified Preferences

Name Value
accessibility.browsewithcarettrue
accessibility.force_disabled1
accessibility.typeaheadfind.flashBar0
browser.cache.disk.capacity358400
browser.cache.disk.filesystem_reported1
browser.cache.disk.smart_size.first_runfalse
browser.download.useDownloadDirfalse
browser.places.smartBookmarksVersion8
browser.search.updatefalse
browser.sessionstore.upgradeBackup.latestBuildID20180525140700
browser.startup.homepageabout:home
browser.startup.homepage_override.buildID20180525140700
browser.startup.homepage_override.mstone60.0.1
browser.urlbar.placeholderNameYandex
browser.urlbar.searchSuggestionsChoicefalse
browser.urlbar.suggest.searchesfalse
extensions.lastAppVersion60.0.1
font.internaluseonly.changedfalse
media.gmp-gmpopenh264.abix86_64-gcc3
media.gmp-gmpopenh264.lastUpdate1527097721
media.gmp-gmpopenh264.version1.7.1
media.gmp-manager.buildID20180525140700
media.gmp-manager.lastCheck1527779073
media.gmp.storage.version.observed1
network.cookie.lifetimePolicy2
network.cookie.prefsMigratedtrue
network.predictor.cleaned-uptrue
places.database.lastMaintenance1527585899
places.history.expiration.transient_current_max_pages104858
plugin.disable_full_page_plugin_for_typesapplication/pdf
privacy.clearOnShutdown.downloadsfalse
privacy.clearOnShutdown.historyfalse
privacy.clearOnShutdown.offlineAppstrue
privacy.clearOnShutdown.siteSettingstrue
privacy.cpd.offlineAppstrue
privacy.cpd.siteSettingstrue
privacy.donottrackheader.enabledtrue
privacy.history.customtrue
privacy.sanitize.pending[{"id":"shutdown","itemsToClear":["cache","cookies","offlineApps","formdata","sessions","siteSettings"],"options":{}}]
privacy.sanitize.sanitizeOnShutdowntrue
privacy.sanitize.timeSpan0
privacy.trackingprotection.enabledtrue
privacy.trackingprotection.introCount20
security.disable_button.openCertManagerfalse
security.disable_button.openDeviceManagerfalse
security.sandbox.content.tempDirSuffix98d63d06-e5d1-4edf-ba68-b5ce5bbd3b9d
services.sync.declinedEngines
services.sync.engine.prefs.modifiedfalse
services.sync.lastPing1527790344
services.sync.lastSyncFri Jun 01 2018 00:25:51 GMT+0300 (MSK)
storage.vacuum.last.index1
storage.vacuum.last.places.sqlite1526732222

Important Locked Preferences

Name Value

Places Database

Integrity

JavaScript

Incremental GC true

Accessibility

Activated false
Prevent Accessibility 1

Library Versions

Expected minimum versionVersion in use
NSPR4.194.19
NSS3.36.13.36.1
NSSSMIME3.36.13.36.1
NSSSSL3.36.13.36.1
NSSUTIL3.36.13.36.1

Experimental Features

Name ID Description Active End Date Homepage Branch

Sandbox

Seccomp-BPF (System Call Filtering)true
Seccomp Thread Synchronizationtrue
User Namespacestrue
Content Process Sandboxingtrue
Media Plugin Sandboxingtrue
Content Process Sandbox Level4
Effective Content Process Sandbox Level4

Rejected System Calls

# Seconds Ago PID TID Process Type Syscall Arguments

Internationalization & Localization

Application Settings
Requested Locales ["en-US"]
Available Locales ["en-US"]
App Locales ["en-US"]
Regional Preferences ["en-US"]
Default Locale "en-US"
Operating System
System Locales ["en-US"]
Regional Preferences ["en-US"]